Open questions vs Close-ended questions #5 Quality Verifications

✔️ Closed questions in quality checks #5

Open questions vs Closed questions #5

Quality checks
Improve your checks

Open Question 1: «How are processes documented?»

First example of a closed question ❓🤔
«Is there an up-to-date procedures manual? (Yes/No)»
Second example of a closed question 🗣️💭
«Are all incidents recorded? (Yes/No)»
Third example of a closed question 🤷‍♂️❓
«Do documents have version control? (Yes/No)»

Why are these closed questions worse?

«Is there an up-to-date procedures manual? (Yes/No)»

This question limits the answer to only two options. If the manual exists but is incomplete or outdated, the answer “yes” would be misleading. An open question would reveal details about the quality and usefulness of the manual.

«Are all incidents recorded? (Yes/No)»

An affirmative answer does not guarantee that the records are useful. They could be incomplete, poorly descriptive, or badly organized. An open question would allow exploring how incidents are recorded and what specific information is captured.

«Do documents have version control? (Yes/No)»

Saying “yes” does not explain how that control is managed. Is it manual or automated? Is it strictly followed? An open question allows understanding the real process and detecting possible failures in practice.

Open Question 2: «What hygiene measures are applied?»

First example of a closed question ❓🤔
«Is the handwashing protocol followed? (Yes/No)»
Second example of a closed question 🗣️💭
«Does staff wear the required protective equipment? (Yes/No)»
Third example of a closed question 🤷‍♂️❓
«Are surfaces disinfected according to protocol? (Yes/No)»

Why are these closed questions worse?

«Is the handwashing protocol followed? (Yes/No)»

A simple answer does not reveal when, how, or how often hands are washed. It also does not indicate whether there is supervision or records. An open question allows learning details of the real process and detecting possible gaps in execution.

«Does staff wear the required protective equipment? (Yes/No)»

Saying “yes” does not guarantee correct use. Does it fit well? Is it in good condition? Is it used at all necessary times? An open question allows exploring the real effectiveness of the protective equipment.

«Are surfaces disinfected according to protocol? (Yes/No)»

An affirmative answer does not indicate frequency, type of disinfectant, or whether all critical areas are covered. An open question allows understanding the complete process and evaluating its effectiveness in practice.

Open Question 3: «How are raw materials handled?»

First example of a closed question ❓🤔
«Is temperature checked on receipt? (Yes/No)»
Second example of a closed question 🗣️💭
«Is the expiration date recorded? (Yes/No)»
Third example of a closed question 🤷‍♂️❓
«Does storage meet the specifications? (Yes/No)»

Why are these closed questions worse?

«Is temperature checked on receipt? (Yes/No)»

A positive answer does not indicate how the check is done or what is done if the temperature is not correct. An open question allows learning the complete procedure and evaluating its rigor.

«Is the expiration date recorded? (Yes/No)»

Saying “yes” does not reveal how that information is used. Is it reviewed regularly? Are expired products removed? An open question allows understanding how expiration is actually managed.

«Does storage meet the specifications? (Yes/No)»

An affirmative answer does not detail which specifications are met or how they are verified. An open question allows exploring the real storage conditions and detecting potential risks.

Open Question 4: «What maintenance do the equipment receive?»

First example of a closed question ❓🤔
«Is the maintenance schedule followed? (Yes/No)»
Second example of a closed question 🗣️💭
«Are the equipment calibrated? (Yes/No)»
Third example of a closed question 🤷‍♂️❓
«Is there a record of inspections? (Yes/No)»

Why are these closed questions worse?

«Is the maintenance schedule followed? (Yes/No)»

A positive answer does not indicate the quality of the maintenance or what is done when there are delays. An open question allows learning the process details and evaluating its real effectiveness.

«Are the equipment calibrated? (Yes/No)»

Saying “yes” does not reveal the calibration frequency or what is done if equipment fails. An open question allows understanding how equipment accuracy is ensured and what actions are taken when problems arise.

«Is there a record of inspections? (Yes/No)»

An affirmative answer does not guarantee that records are complete or useful. An open question allows exploring how inspections are documented and what specific information is captured.

Open Question 5: «How is traceability managed?»

First example of a closed question ❓🤔
«Are batches correctly identified? (Yes/No)»
Second example of a closed question 🗣️💭
«Can the origin of components be traced? (Yes/No)»
Third example of a closed question 🤷‍♂️❓
«Is the record system up to date? (Yes/No)»

Why are these closed questions worse?

«Are batches correctly identified? (Yes/No)»

An affirmative answer does not detail how they are identified or what specific information is included. An open question allows learning the identification system and evaluating its effectiveness for tracking products.

«Can the origin of components be traced? (Yes/No)»

Saying “yes” does not reveal how quickly or how thoroughly tracing can be done. An open question allows understanding the complete process and evaluating its usefulness in case of issues.

«Is the record system up to date? (Yes/No)»

An affirmative answer does not guarantee that the information is accurate or complete. An open question allows exploring how the system is maintained and what measures are taken to ensure its accuracy.

🔍 Depth

Open questions allow exploring beyond the surface, revealing thoughts, experiences, and hidden skills.

🧠 Critical Thinking

They invite reflection, analysis, and structuring of responses, showing how the candidate processes information and makes decisions.

💬 Communication

They reveal the ability to express oneself clearly, organize ideas, and convey messages effectively.

🌟 Authenticity

They allow the candidate to show their true self, without fitting into prefabricated answers or clichés.

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