Closed-ended questions vs Open questions
Customer Conflict Resolution
Closed-ended question 1: “Are you dissatisfied with the service?”
First example of an open question ❓🤔
“Which aspects of our service aren’t meeting your expectations?”
Second example of an open question ❓🤔
“How could we improve your experience with us?”
Third example of an open question ❓🤔
“What specific situations have caused your concern?”
Closed-ended question 2: “Have you had problems with our product?”
First example of an open question ❓🤔
“What has been your experience using our product?”
Second example of an open question ❓🤔
“How has the product impacted your daily operations?”
Third example of an open question ❓🤔
“Which product features do you feel need attention?”
Closed-ended question 3: “Would you like to file a formal complaint?”
First example of an open question ❓🤔
“What outcome are you hoping to achieve from this situation?”
Second example of an open question ❓🤔
“How can we work together to resolve this situation?”
Third example of an open question ❓🤔
“What solutions would you consider satisfactory?”
Closed-ended question 4: “Did they respond to you on time?”
First example of an open question ❓🤔
“How has your experience been with our response times?”
Second example of an open question ❓🤔
“What impact do our response times have on your operation?”
Third example of an open question ❓🤔
“In what ways could we improve our communication?”
Closed-ended question 5: “Will you continue working with us?”
First example of an open question ❓🤔
“What factors influence your decision to maintain our business relationship?”
Second example of an open question ❓🤔
“How do you envision our future collaboration?”
Third example of an open question ❓🤔
“What changes would make our professional relationship more valuable?”