Closed-ended questions vs Open questions
Technical support
Open question 1: “What problem are you having with your device?”
First example of a close-ended question ❓🤔
“Does the device turn on? (Yes/No)”
Second example of a close-ended question ❓🤔
“Does it show any error message? (Yes/No)”
Third example of a close-ended question ❓🤔
“Did the problem occur after an update? (Yes/No)”
Open question 2: “How is the connection?”
First example of a close-ended question ❓🤔
“Can you access other websites? (Yes/No)”
Second example of a close-ended question ❓🤔
“Does the WiFi indicator show signal? (Yes/No)”
Third example of a close-ended question ❓🤔
“Have you restarted the router? (Yes/No)”
Open question 3: “What performance issues do you notice?”
First example of a close-ended question ❓🤔
“Does the device freeze frequently? (Yes/No)”
Second example of a close-ended question ❓🤔
“Does it take more than 2 minutes to start? (Yes/No)”
Third example of a close-ended question ❓🤔
“Have you noticed unusual noises? (Yes/No)”
Open question 4: “What software is causing problems?”
First example of a close-ended question ❓🤔
“Does the program close unexpectedly? (Yes/No)”
Second example of a close-ended question ❓🤔
“Have you installed new software recently? (Yes/No)”
Third example of a close-ended question ❓🤔
“Is the antivirus up to date? (Yes/No)”
Open question 5: “What solutions have you tried?”
First example of a close-ended question ❓🤔
“Have you restarted the device? (Yes/No)”
Second example of a close-ended question ❓🤔
“Have you run system diagnostics? (Yes/No)”
Third example of a close-ended question ❓🤔
“Have you deleted temporary files? (Yes/No)”