Closed vs Open Questions #6
Closed Question 1: «Can you deliver by Friday?»
Why are these open questions better?
This question opens the door to a real conversation about capabilities. Instead of a simple yes or no, the supplier can explain their limitations and possibilities, which helps establish realistic expectations from the start.
Here the supplier is invited to be part of the solution. It’s not just about demanding, but collaborating. This question can reveal the supplier’s innovative ideas to improve logistics, benefiting both parties.
Knowing the variables that affect delivery allows you to anticipate problems. This question helps understand the supplier’s constraints, which facilitates joint planning and avoids future misunderstandings.
Closed Question 2: «Do you offer volume discounts?»
Why are these open questions better?
This question allows you to understand the full pricing model. Instead of seeking a simple discount, you get a clear view of how prices are calculated by quantity, which enables more informed negotiations.
Inviting the supplier to think about optimization creates a collaborative relationship. This question can reveal alternatives that benefit both parties, such as adjustments to volumes or ordering frequencies.
This question opens the door to creative solutions. Instead of focusing only on price, you seek ways to create joint value, such as loyalty programs, long-term agreements, or mutual benefits.
Closed Question 3: «Do you have stock available?»
Why are these open questions better?
This question allows you to understand the supplier’s inventory strategy. It reveals how they plan according to seasons, which helps anticipate shortages or surpluses and better plan orders.
Instead of worrying only about current stock, this question seeks proactive solutions. It can reveal options like substitute products, reservation agreements, or early-warning systems.
Knowing the supplier’s management system helps align expectations. This question can show whether they use advanced technology, agile methods, or traditional strategies, which affects supply reliability.
Closed Question 4: «Do you accept payment in 60 days?»
Why are these open questions better?
This question invites flexible negotiation. Instead of imposing a condition, you seek a mutual agreement that benefits both parties, considering factors like cash flow and risk.
It allows exploring creative options like staggered payments, early payment discounts, or shared financing. This question helps find solutions that optimize financial health for both.
This question promotes a win-win relationship. By looking for what works best for both, you establish a foundation of trust and collaboration that can strengthen the long-term relationship.
Closed Question 5: «Is this your best price?»
Why are these open questions better?
This question reveals the logic behind the price. Knowing the factors that influence it allows you to identify negotiation areas and understand if there is room for adjustments without compromising quality.
It invites thinking about value, not just price. This question can lead to discussions about product improvements, additional services, or adjustments that benefit both parties without the need to lower the price.
This question seeks creative solutions. Instead of a price war, you explore alternatives like changes in specifications, volumes, or conditions that improve the overall offer.
🔍 Depth
Open questions allow exploring beyond the surface, revealing hidden thoughts, experiences, and skills.
🧠 Critical Thinking
They invite reflection, analysis, and structured answers, showing how the candidate processes information and makes decisions.
💬 Communication
They reveal the ability to express oneself clearly, organize ideas, and convey messages effectively.
🌟 Authenticity
They allow the candidate to show their true self, without fitting into rehearsed answers or clichés.